Shipping policy
Last updated: October 25, 2026
Thank you for shopping with Little Signs Studio. This policy explains how I ship your order, what it costs, and what to expect after you buy.
Order Processing
Custom pet portraits are made to order. Please allow approximately 14 calendar days to create your portrait after your reference photos have been approved by Little Signs Studio. This is an estimated creation time and does not include delivery.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and charges are shown at checkout. I send UK pet portraits by Royal Mail Special Delivery. For Australia, France and Ireland, I send A4 portraits by Royal Mail International Tracked and A3 portraits by Parcelforce globalpriority. I dispatch your portrait after it is completed. Please allow approximately 14 calendar days for creation after reference-photo approval, excluding delivery. Fixed transit estimates are not displayed at checkout for these portrait shipping options. Carrier delays may affect delivery.
Shipping costs
UK delivery for a single pet portrait is £11.95 by Royal Mail Special Delivery. Shipping charges for your order are shown at checkout based on your destination and selected shipping method.
European Union customs, taxes and other applicable fees
Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.
Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.
Order Tracking
Once your order ships, I’ll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
I currently ship to Australia, France, Ireland and the United Kingdom.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact me as soon as possible if you need to correct it.
Delivery, Lost Parcels & Damaged Artwork
Every portrait I make is one of a kind, so I take a lot of care getting it safely to you. Here’s how it works, and what happens if something goes wrong in the post.
If your portrait goes missing
If your portrait hasn’t arrived, please email me at admin@littlesignsstudio.co.uk with your order number. I’ll check the tracking and start an investigation with the carrier.
Once I’ve confirmed it’s lost, the choice is yours:
- A full refund, including postage, or
- A remake of your portrait, posted to you at no extra cost.
If you’d like a remake, I’ll need your original reference photo again, so please keep a copy. Each portrait is handmade, so a remake takes 4–6 weeks to create, excluding delivery, and it may look slightly different from the first, as no two are ever exactly alike. I’ll confirm the expected dispatch date when I arrange the remake with you.
If your portrait arrives damaged
I’m so sorry if this happens. Please get in touch as soon as you can, ideally within 48 hours of delivery. The sooner I know, the sooner I can make a claim with the carrier, which can have strict time limits.
To help me sort it out, please send:
- Your order number
- Clear photos of the artwork showing the damage
- Photos of the outer packaging and anything inside it, including the delivery label
Please keep all the packaging until I tell you it’s fine to throw away, as the carrier may want to inspect it. And please don’t try to repair the artwork yourself.
Once I have those, you can choose between a full refund or a remake, the same as for a lost parcel. If I need the damaged piece sent back, I’ll cover the reasonable cost of returning it.
If you can’t get in touch within 48 hours, please contact me anyway. I’ll look at every case fairly.
If your parcel is marked as delivered but you haven’t received it, I’ll still help you track it down with the carrier, and we’ll work out the best way forward.
Your rights
None of this affects your legal rights under the Consumer Rights Act 2015.
Order Changes & Cancellations (see refund policy)
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact me at admin@littlesignsstudio.co.uk or use the contact details in our contact information policy.